If you are unsatisfied with your purchase, please contact us on email@example.com so that we can discuss the issue and come to an arrangement regarding how to address it. As items are handmade to order according to your bespoke specifications, we will not be able to accept items for a refund due to a change of mind. To qualify for a refund, the items must be returned in original unworn and unwashed condition with all tags and packaging intact. Postage will only be refunded if the item is found to be faulty, otherwise the cost of returning the goods will be at your own expense. This does not affect your statutory rights.
If you have received the wrong item, or the item is faulty, please contact us at firstname.lastname@example.org to organise a return at our expense.
Please pay careful attention to the care instructions on the swing-tag and website, as the delicate nature of the wool needs to be cared for properly to ensure the items have a long life. If items are soiled and show signs of being worn, the order will not be cancelled and items may be sent back to you with full payment due.
Under Distance Selling Regulations you have the right to cancel your order within 14 days of receiving your order confirmation. You must inform us in writing within 7 days of receipt of your items of your intent to exercise this right to: Cancellation Notice, Flat 3, 173a Cavendish Road, London SW12 0BW or via email to email@example.com.
Please keep evidence of the cancellation notice, and obtain a proof of postage. You will be liable to pay and arrange for the goods to be returned in original condition with original packaging and all tags attached.
Each items is made to order, according to your bespoke specifications. We aim to dispatch goods within 2-5 working days from receipt of your order. We take great care to keep stock of all yarn colours, but should stock of a specific colour sell out, you will be contacted as soon as possible to advise of the delay.
Delivery in the UK is £5.95. For international orders, please contact us on firstname.lastname@example.org to discuss delivery options.
Please check your delivery address carefully to ensure that your items are delivered to the correct address.